Seur (DPD Group)
Service Platform

Service Platform

Customer integration through a service platform

SEUR's challenges were to improve the user experience for customers, achieve scalability and stability by facilitating integration and improving operations.

Luce implemented a service platform marking the new architectural basis in SEUR. It connects operations and makes information available with streaming platforms.

SEUR has reduced up to 50% of the effort in manual processes, 90% of FTP and email integration errors, and improved availability in Microsoft Azure by 99.99%

Platform Services

Luce Innovative Technologies implemented a Service Platform at SEUR reducing efforts in manual processes, correcting errors and improving integration times with new customers.

In addition, the centralisation of customer data in real time in a Data Lake allows the exploitation of information, which helps the company to discover new use cases almost weekly.

Finally, with the incorporation of an API Manager, consumption plans have been established to be able to adapt to the requirements of each of its customers

The bottom line is to give our customers the capacity and service they need, when they need it. In this mission, the cloud plays a key role".

Thanks to this technology, we can mimic our customers' value chain, saving them a lot of effort without changing their processes".

Today, more than 90% of our customers work directly on our IT systems. This allows us to provide real-time information and generate value 24x7".

Seur

Seur

Head of Software Architecture and Development

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