The first Generative AI virtual assistant for Public Administration, recognised by Google Cloud
Google Cloud has recognised the innovation of Valladolid City Council, together with Luce IT, in the implementation of Ana: the first Generative AI virtual assistant for Public Administration. This recognition highlights how, through a disruptive solution, citizen interaction has been revolutionised, facilitating immediate and personalised access to municipal information and procedures. With Ana, Valladolid marks a before and after in the digital transformation of public services, demonstrating the commitment to modernise and optimise administrative management. Did you know it?
The City Council’s challenge
Antes de la llegada de Ana, el Ayuntamiento de Valladolid enfrentaba el desafío de modernizar la experiencia digital para los ciudadanos. Aunque la información estaba disponible, se encontraba dispersa en distintas plataformas, lo que complicaba el acceso a ciertos trámites y servicios. Además, los tiempos de respuesta eran lentos, lo que generaba frustración en muchos usuarios al no poder resolver sus dudas con la rapidez deseada.
La solución tenía que garantizar que los ciudadanos pudieran acceder fácilmente a la información sobre trámites municipales, instalaciones y servicios públicos sin tener que navegar por múltiples fuentes o realizar largas búsquedas. El reto no solo era técnico, sino también cultural: llevar una herramienta avanzada de IA Generativa a un sector tradicionalmente menos digitalizado, como es la administración pública.
The solution: Ana, a Generative AI virtual assistant for Valladolid City Council.
To solve this challenge, Luce IT, in collaboration with Google Cloud, implemented Ana, a virtual assistant based on Generative AI. Its design was focused on attending in an agile and efficient way the most common queries of citizens, covering topics such as:
- Administrative procedures (registration, registration, licenses, etc.).
- Municipal facilities and activities
- Subsidies and local services
Ana not only provides quick answers, but also offers an intelligent search, displaying documents and links relevant to the queries made. Its ability to handle large volumes of information and filter results accurately allows citizens to get what they are looking for almost instantly, without compromising the security or confidentiality of the information.
In addition, the synergy between Luce IT and Google Cloud was key to fully leverage the capabilities of Generative AI, ensuring a smooth and efficient implementation. Luce Intelligent Assistant served as the basis for integrating AI with the City Council’s systems, achieving a significant digital transformation.
Advantages of Generative AI in the public sector.
The introduction of Generative AI in the public sphere represents a revolution in the way of interacting with citizens. Among its main advantages are:
- Optimization of human resources: Ana takes care of repetitive and frequently asked questions, allowing City Hall employees to focus on higher value-added tasks.
- 24/7 availability: Unlike traditional schedules, Ana is available at all times, making it easier for citizens to resolve their queries outside office hours.
- Ease of use: Ana’s interface is intuitive and accessible to anyone, regardless of their familiarity with technology, lowering the barrier to entry for a wide range of users.
- Scalability: This model can be implemented in other municipalities and public entities, allowing for easy and rapid expansion of digital services
Results and benefits for citizens
Since Ana began operating, the citizens of Valladolid have experienced a remarkable change in the way they interact with the public administration. Now, they can get quick responses to their queries without having to wait long periods or make multiple calls. Access to public information is much more direct and transparent.
The results have been so positive that the Valladolid City Council has expressed its satisfaction with the project. According to statements by some officials: “We are proud to be the first City Council in Spain to use this innovative technology. Ana reinforces our commitment to modernization and efficient public service. This project demonstrates how technology can simplify access to public information and improve citizens’ lives.”
In addition to improving the citizen experience, Ana has also contributed to reducing the workload in citizen services, allowing employees to focus on more complex or personalized tasks.
The implementation of Ana is a milestone in the digital transformation of public administrations in Spain. This virtual assistant not only improves interaction with citizens, but also positions Valladolid as a benchmark in the modernization of public services.
If you are interested in these results, we leave here the success story so you can discover how it was done click here.
Luce IT, your trusted technology innovation company
The Luce story is one of challenge and non-conformity, always solving value challenges using technology and data to accelerate digital transformation in society through our clients.
We have a unique way of doing consulting and projects within a collegial environment creating “Flow” between learning, innovation and proactive project execution.
At Luce we will be the best by offering multidisciplinary technological knowledge, through our chapters , generating value in each iteration with our clients, delivering quality and offering capacity and scalability so they can grow with us.
